Corrective Action, Developing People, Difficult People, Trust
Coaching | Developing Others | Mentoring | Trust Liz Wiseman, author of Multipliers: How the Best Leaders Make Everyone Smarter, shares a story that illustrates how great leaders help their employees overcome struggles. While listening to this brief clip, consider her...Challenging Employee Situations, Corrective Action, Difficult People
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Coaching | Firing | Performance Management Additional Best Practices to Help Leaders Deal with Difficult Situations and Correct Actions Be Professional and Think Ahead When issuing a corrective behavior document or conducting a corrective coaching session make sure to...Challenging Employee Situations, Corrective Action, Difficult People
Coaching | Firing | HR | Performance Management | Performance Plan Principles to Consider When Dealing with Negative Performance Issues The Goal of Corrective Action The goal of corrective action is not to punish a person, but to modify behavior. While the leader...Bad Boss, Developing People, Trust
Administrative | Leading Teams The Basic Question Every leader should ask themselves a basic question: “Do I care about people.” Let’s be honest – if the answer is no, then get out of the leadership business. But, if the answer is yes (which we hope is the case) then...Challenging Business Situations, Difficult People, Problem-Solving
Problem-Solving | Team Problem Engagement and Resources Every organization will have business challenges and they will generally surface in one of four areas: People. Profitability or revenue generation. Customer retention. Product quality. These four categories make...Challenging Business Situations, Difficult People, Trust
Leading Teams | Learn from Others | Team Leaders247 Founder Gordon Whitehead interviewed Niel Nickolaisen the Chief Technology Officer for O.C. TANNER. In this segment of the interview, Niel shared the importance of leveraging the talents and wisdom of those around...Challenging Business Situations, Difficult People, Emotional Intelligence, Trust
Leading Teams | Stress | Team An Experience at Nike by Gordon Whitehead, Founder of Leaders247 In my first leadership assignment at Nike our group was responsible for transforming the computer network from a local operation to a global network. This was in the era...Challenging Business Situations, Difficult People
Conflict | Managing Stress | Stress | Team | Team Conflict Regardless of the conflict, it may be tempting to try to work through email, text, or even through third parties. In this video, Leaders247 Founder Gordon Whitehead emphasizes the need for us to get into the...Challenging Business Situations, Difficult People, Problem-Solving
Bad News | Managing Stress | Problem-Solving Handling Bad News When there is a breakdown in the business, work stops. That’s bad news. Customers can’t get access to the product. Workers can’t perform their tasks. For the business leader, a business...Being Wrong, Difficult People
Humility | Self-Aware | Trust Kevin Crandall is a highly experienced and successful leader. In this segment of our interview with him he shares two key principles: We need to be alert to blind spots in our leadership that may lead to mistakes or even failure. We need...Being Wrong, Difficult People
Apologize | Honesty | Trust In this video, Leaders247 Founder Gordon Whitehead shares a scenario where he had to use an unconventional approach to fix a mistake that occurred in the heat of the moment. Ask a...Being Wrong, Difficult People, Trust
Apologize | Honesty | Transparency | Trust Apology Model At some point in your career, something will go wrong. When that moment happens, the way you deal with it will make all the difference. Your reaction will set the tone for everyone around you, including the...Bad Boss, Case-Based Examples, Challenging Employee Situations, Difficult People
Coaching | Corrective Action | Firing | HR | Performance Management The Case of the Well-Meaning Manager by Gordon Whitehead, Founder of Leaders247 Mona complained to her HR partner venting for over 30 minutes. Her last sentences were, “I’m so sick of Jim’s work – we...Challenging Employee Situations, Difficult People, Emotional Intelligence
Apologize | Difficult People | Emotional Intelligence | Relationship Building Tip 1: Be Aware As you become aware of the emotions of others and the factors that influence those emotions, you will then be able to help others come out of a low emotional intelligence...Challenging Employee Situations, Difficult People, Emotional Intelligence
Competency | Difficult People | Emotional Intelligence Emotional Intelligence We know from research by Daniel Goleman that emotional intelligence helps an individual thrive in high-pressure situations (Emotional Intelligence: Why it Matters More than IQ). A...Challenging Employee Situations, Difficult People
Conflict | Difficult People | Team Conflict | Teams Tip 1: Change Your Reaction Tip 2: All Teams Face Conflict All teams go through a set of phases: Forming, Storming, Norming, and Performing. This model was developed by Bruce Tuckman who discovered that conflict is a...Challenging Employee Situations, Difficult People
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Difficult Conversations | Difficult People | Firing | Hiring | HR Why This Topic is So Important Ask a...Goals, Productivity, Tools for Leaders
Goals | Productivity Habits are Key to Achieving Goals “If you want to really change your life you have to do something that alters your daily habits.” George Raveling Hall of Fame Basketball Coach Goal setting and goal achieving are essential parts of being a...Delegating, Empower, Trust
Delegating | Tools for Leaders If You Are Overwhelmed as a Leader – Work on Delegating One of the most common problems a new leader faces is that they quickly become overwhelmed with their new responsibility for the workload of the organization combined with...Bad Boss, Delegating, Trust
Bad Boss | Delegating | Trust When Your Boss Doesn’t Delegate to You – Use Reverse Delegation When the boss doesn’t seem to be able to delegate, our advice is to be patient. When we have a boss who doesn’t seem to understand how to delegate the...Empower
Empowering The Recipe for Empowering Others Empowerment is a simple formula: Authority + Resources. If a leader tells someone they are empowered but they do not give them those two elements, they are misleading their people and laying a foundation for discouragement...Productivity
Planning | Productivity Get Your Most Important Work Done Many leaders and knowledge workers have difficulty getting to the most important work – the work that creates real value in their life and the organization. Instead they are bogged down with emails,...Bad Boss, Delegating, Transparency, Trust
Bad Boss | Delegating | Empowering | Trust A Story of Common Confusion Hello Grace, good morning. Good morning Ralph. Grace, I have something I need you to do – we have this new product hitting the market as you know. Marketing is pushing us to get the customer...Difficult People
Firing Working With Challenging Employees Dan Springer, CEO of Responsys, speaks with graduate students at Stanford about dealing with difficult people. He shares an interesting view – one that most of us will recognize from experience. Many leadership courses begin...Trust
Social Capital | Trust Social Capital – A Principle with Action An important measure of the level of trust others have in you is reflected in your social capital. Social capital is a power currency of influence. Individuals with high degrees of social capital...