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Difficult People and Difficult Conversations

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Course Content

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Introduction
Introduction to Difficult People and Difficult Conversations
A Message From the Founder
Concept #1: Challenging Employee Situations
Inspirational Quote
Dealing with Challenging Employees 5 Topics
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Lesson Content
0% Complete 0/5 Steps
Principle 1: Deal with People Head On
Principle 2: Treat the Situation with Dignity
Principle 3: Protect Confidentiality
Principle 4: Use HR
Case Example: The Wrong Way

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